Optus boss ‘has a lot of work to do’, Anika Wells says after meeting telco in wake of triple-zero outages

<p>Minister asks parent company to appoint external reviewer in attempt to restore Australians’ faith in emergency calls</p><ul><li><p><a href="https://www.theguardian.com/australia-news/live/2025/sep/30/australia-news-live-albanese-supermarket-united-arab-emirates-uae-coalition-sussan-ley-andrew-hastie-reserve-bank-rba-chalmers-interest-rates-decision-ntwnfb">Follow our Australia news live blog for latest updates</a></p></li><li><p>Get our <a href="https://www.theguardian.com/email-newsletters?CMP=cvau_sfl">breaking news email</a>, <a href="https://app.adjust.com/w4u7jx3">free app</a> or <a href="https://www.theguardian.com/australia-news/series/full-story?CMP=cvau_sfl">daily news podcast</a></p></li></ul><p>The government has asked Optus’s parent company to appoint an external reviewer to hold Optus to account after triple-zero outages this month, to address the “serious lack of confidence” Australians have in the telco.</p><p>The prime minister, Anthony Albanese, said Optus had “let down its customers and has let down the nation” after two outages in less than a fortnight piled political and public pressure on the company.</p> <a href="https://www.theguardian.com/business/2025/sep/30/optus-triple-zero-outages-anika-wells-meeting-singtel-lot-of-work-to-do">Continue reading...</a>