Our cars were towed away for repair and are being held to ransom

<p>They are hostage in a repair shop and won’t be released over a debt that has nothing to do with the vehicles</p><p><strong>A </strong><strong>Bidfood</strong><strong> delivery lorry reversed into my car outside my house in January. Bidfood</strong><strong> used a fleet management company, </strong><strong>VMS</strong><strong>, to arrange repairs and provide a hire car. Since then, I have had no meaningful updates from VMS. The manager assigned to my case is unavailable when I ring, and promised callbacks don’t materialise. In the meantime, I have received five penalty charge notices (PCNs) for&nbsp;unpaid Ulez (ultra-low emission zone) charges, indicating that my car has been driven without my knowledge.</strong><br><strong>BN, </strong><em><strong>Brighton</strong></em></p><p>Thus begins one of the most extraordinary cases I have ever investigated. Soon afterwards, I received an almost identical complaint from <strong>NC</strong> in Hertfordshire. Her car was damaged by a lorry belonging to food wholesaler Bidfood in June.</p> <a href="https://www.theguardian.com/money/2025/oct/27/our-cars-were-towed-away-for-repair-and-are-being-held-to-ransom">Continue reading...</a>