AI summaries of Tripadvisor hotel reviews downplay serious complaints, investigation finds

<p>AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’</p><p>A hotel being sued for mass food poisonings was described as “spotless” and a resort where guests complained of sexual harassment by staff was praised for “friendly” service by an AI intended to summarise millions of Tripadvisor reviews.</p><p>The overviews of customer feedback downplayed serious complaints, ranging from the stench of mould to a lack of mains water, according to an investigation by the consumer campaign organisation Which?</p> <a href="https://www.theguardian.com/business/2026/jul/02/ai-summaries-tripadvisor-hotel-reviews-downplay-serious-complaints">Continue reading...</a>